A word now more and more inflated, it seems that everyone does it but what does it mean to advise? It is properly a professional service of a consultant who, having a proven experience and practice in the specific subject, advises and assists his client in carrying out a specific activity, provides information and opinions directing the choice of his client. The task of the consultant is therefore, once acquired the elements that the client already has, to add those factors of his competence, knowledge and professionalism that can promote developments in the desired sense; in this context, the relationship of trust between the client and the consultant is substantial. This trust can be based on a consolidated relationship, on the notoriety of the consultant or on the academic and professional qualifications that he possesses, but above all on the references he has credited over the years. 01 Informatica Srl, in its history, has never been the subject of legal disputes with its customers. The ability to offer innovative solutions and services that are increasingly integrated, interactive and customizable is what makes the difference in an increasingly crowded market.
01 Informatica Srl makes available to its customers the know-how gained by its professionals:
- Analysis of logistics-production aspects;
- Definition of management rules and policies;
- Auditing on control systems and management analysis;
- Definition of rationalization processes;
- Production planning and monitoring of stock levels;
- Installation and start up of ERP systems;
- Personalized training for specific topics;
- Out-of-measure and special management;
- Analysis of the configurability of the finished product and automation of the generation of distinct bases and work cycles;
- Waste analysis and optimization of production cycles;
- Business organization;
- Project Management;
- Business Management;
- Adaptation to the law on privacy: legal aspects;
- Architectures and technologies;
- Integration Development;
- GMP validation of IT systems;
- Support for the definition of company procedures related to GMP projects, planning of validation projects, preparation of documentation, system test activities and supplier audits;
- Control and management systems;
- Logistics systems (R / F, R / Fid).
Consultancy in the field of information technology is the basis for every decision.
It is often difficult to understand the technical and economic advantages and disadvantages of solutions, even complex ones, with problems that are almost incomprehensible to non-experts.
It is essential to rely on a company that has experience and attention, both technical and economic, to solutions to achieve maximum results with the minimum expenditure of costs and energy.
The main task of computer engineering, in business organizations, is exactly that of providing the most appropriate solutions to the problems at the lowest possible costs.
Find out what our strengths are, choose the categories in the menu alongside.
The software is a program or a set of programs capable of operating on a computer or any other apparatus with processing capacity used in order to process simple and complex information and able to give elaborate answers.
The advent of virtualization has led to a real technological leap, allowing in fact to significantly reduce the operating costs of its IT infrastructure, also combining a more efficient use of hardware resources …
In the last ten years digital technology has transformed the world. Today it is possible to communicate with friends and relatives in an instant, without having to worry about space-time limits …
Analysis and development of custom procedures on order.
01 Informatica Srl, has always shown its interest not to become a large company of standardized software but has chosen to position itself close to the customer in order to be able, with him, to solve the problems of every day developing and adapting software procedures, even more complex, to the work system of the company without upsetting its rhythms and methodologies.
Skilled analysts assist operators in carrying out their duties and, together with them, define the best operating procedure and arrange the development of appropriate software.
Expert programmers translate the analysis into operational and efficient procedures.
Competent instructors start the operators to use the software procedures, verify their effectiveness and eventually require their adaptation.
In short, a machine tested in over 25 years of experience, which assists and helps the customer, or that would be better to define “the partner” in the conduct of their business.
The biggest change to be faced with the adoption of a CRM (Customer Relationship Management) is to reorganize its processes around the customer rather than around the product.
Our experience in the management of software, advanced technology systems, the presence of marketing consultants and business organization allows us to give effective answers both in the choice of the platform and in the adaptation of the technological equipment to the needs of the Company for the development of CRM projects.
The phases to be addressed in the project for the application of a CRM are:
analysis of the needs of the company;
development of the planning for the adoption of the project;
coaching of consultants to the IT manager and to the management;
choice of the solution according to the needs of the Company;
development of customizations;
user training and assistance;
periodic checks to check the efficiency and validity of the project.
The importance of a CRM, as a tool for customer loyalty, is now consolidated. In a world where supply exceeds the demand by far, where the competition of companies on the price of goods or services is of fundamental importance, the knowledge of the customer, in addition to the ability to adapt their offer to their needs, is fundamental in order to maintain its customer base and to find new ones.
In computer science with the term hardware indicates the physical part of a computer or all those electronic, mechanical, magnetic and optical components that allow its operation, from the processor to memory …
The maintenance of customers today is one of the keys to success for the guarantee of the future of the company, but remains complex at a time when we are bombarded by striking offers and even the most honest and professional are often equivalent and the customer has more means and ability to compare and to buy competing products.
Customer loyalty constitutes, therefore, one of the determining factors of the business result, especially in the medium and long term.
In the Customer’s perception, depending on the benefits obtained, the costs incurred and the indicators of the quality of the service, one can have satisfaction or dissatisfaction. Satisfaction is the sensation generated by seeing one’s own expectations realized. A satisfied Customer is a Customer who will most likely purchase other products and services and who will promote these to third parties. On the contrary, the dissatisfied Customer will not buy other services and his dissatisfaction will have more emphasis than any positive opinion.
01 Informatica Srl has never had important commercial forces but has always aimed at the satisfaction of its Customers and counted on their “word of mouth”. Thanks to this, it has always grown year by year, with the assertion that in the thirty years of activity it has never undergone legal actions or major challenges to its work.
For many years there has been a customer manager within the staff who, with professionalism and fairness, follows all the main relationships with customers, measuring their satisfaction and constructively accepting criticism and praise.
The privacy law 196/2003
With regard to compliance with regulations, 01 Informatica Srl has set up a group of experts to whom has entrusted the management of work activities for the adaptation to the regulations related to the law 16/2003 and subsequent amendments.
The consultancy project includes the analysis of the model according to the organizational flows for each individual company and the adjustment of the same to the current regulations, the drafting of the modules and the identification of roles and responsibilities with the training to the personnel identified and application within deadlines.
Organization and Management Control
The entry into the organization of the company of information systems and ERP with a high level of complexity, in some cases, involves the total revision of the organizational and informational processes of the company.
Increasingly, we are faced with the need to review process flows by rewriting them so as to implement the efficiency of the company sectors and facilitate ongoing work activities.
In all these cases, in support of their skills, 01 Informatica Srl avails itself of consultants specialized in Management Consulting and Temporary Managers in the organization and management control area who can help in:
- Corporate and Organizational Check Up
- Process review and engineering
- Cooperation in the implementation of ERP and CRM systems
- Cooperation in the implementation of industrial accounting models and management control
- Definition and structuring of operational, management and reporting systems for business intelligence
- Project management
Computerization of the Public Administration
Through the legal analysis of the main innovative factors related to the IT reform of the Public Administration, 01 Informatica Srl is a candidate to develop the computerization of the administrative action that will lead to a significant improvement in the public service, allowing the administration approach to the needs of the citizen, to make it more efficient in fulfilling its institutional duties.
The main innovations in the legal landscape are represented by the IT document, defining as an informatics representation of documents, facts or legally relevant data.
An act produced in electronic form by means of computer systems and the digital signature are the result of an IT procedure that makes sure the origin and integrity of a digital document, perfectly emulating the function of the autograph signature and providing greater certainty and flexibility.
These two new legal institutions (IT document and digital signature), fully regulated in the Consolidated Act on administrative documentation are the basis of the IT reform of the Public Administration and will not only simplify, proceduralize and standardize the administrative activity, but also provide greater guarantees for what concerns the certainty of administrative documents that, in electronic form, will be more reliable than the classic documents produced in paper form.
The management of document flows and their archiving is one of the most burdensome tasks that the Public Administration has to face.
With the introduction of the digitization of the administrative action it will be possible to dispense with paper documents and related stamps, marks and punches, allowing the processing of the files and their archiving on optical supports having the advantage of being small and able to rely on a much higher management flexibility.
Before developing a cloud strategy, it is essential to understand what cloudcomputing really is. Cloudcomputing is both a user experience and a business model.
It is a type of emerging computing in which applications, data and IT resources are made available to users in the form of services provided on the network. Allows self-service capabilities, economies of scale and flexible sourcing options.
Cloudcomputing is also an infrastructure management methodology – a solution to manage an infinite number of highly virtualized resources that can reside in multiple locations, making them appear as one large resource from which to deliver services. Moreover, different models of cloud delivery are available: the internal model (private), the external (public) model, and the one that combines both types (hybrid). In recent years, cloudcomputing has increasingly taken hold.
Respondents to the IBM Global Chief Information Officer (CIO) Study 2009 were asked what important and forward-looking initiatives they had planned. Over a third of CIOs responded by citing cloudcomputing.
Cloud Computing is an emerging model of IT service that can significantly reduce the costs and complexity of infrastructures, improving the use of resources and the provision of services.
Cloud Computing means scalability and better ‘customerexperience’, aspects particularly linked to the ‘internet economy’.
The many advantages of a cloud environment make this technology particularly attractive to companies that aim to speed up service delivery and increase IT efficiency, as well as promote information management, service management and SOA initiatives (service -orientedarchitecture). Although cloudcomputing offers clear advantages, companies willing to adopt it must carefully and strategically examine the various delivery models and evaluate their workloads as well as the degree of preparation of their infrastructure.
01_Cloud: Code01 applications in full service starting from €. 4.00 per day per workstation without the need for any installation in the company.
Given the type of services offered and the high level of customization of our solutions,
the Customer Care service that adopts 01 Informatica Srl consists in carefully listening to the requests and expectations of our customers.
Customer Care is available for any information that the Customer deems to want to receive or vice versa of wanting to provide to 01 Informatica Srl. Furthermore, through its internal structure, it carries out a series of periodic activities to deepen the exchange of information with customers and evaluate the level of general and particular satisfaction of each one.
01 Informatica Srl Customer Care Activities:
- Customer satisfaction measurement survey
- Telephone surveys to identify specific needs and measure the level of satisfaction with certain products and services provided
- Sample telephone interviews for the detection of customer satisfaction on Intervention services, hotlines, technical assistance, commercial, administrative and on the company in general
- Management of reports and customer complaints
- Statistical analysis and reporting
- Informative communications to Customers