{"id":946,"date":"2017-01-13T11:24:16","date_gmt":"2017-01-13T10:24:16","guid":{"rendered":"http:\/\/www.info01.it\/01-informatica\/?page_id=946"},"modified":"2017-05-08T16:16:58","modified_gmt":"2017-05-08T14:16:58","slug":"assistance-statistic","status":"publish","type":"page","link":"https:\/\/www.info01.it\/en\/assistance-statistic\/","title":{"rendered":"Assistance &#038; Statistic"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"border-bottom-color:#e0dede;margin-top:0px;margin-right:0px;margin-bottom:40px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.4;\"><h1>Support &amp; Statistic<\/h1><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p><strong><img decoding=\"async\" class=\"size-full wp-image-494 alignleft\" src=\"http:\/\/www.info01.it\/wp-content\/uploads\/2016\/12\/assistenza.jpg\" alt=\"\" width=\"500\" height=\"338\" srcset=\"https:\/\/www.info01.it\/wp-content\/uploads\/2016\/12\/assistenza-200x135.jpg 200w, https:\/\/www.info01.it\/wp-content\/uploads\/2016\/12\/assistenza-220x150.jpg 220w, https:\/\/www.info01.it\/wp-content\/uploads\/2016\/12\/assistenza-300x203.jpg 300w, https:\/\/www.info01.it\/wp-content\/uploads\/2016\/12\/assistenza-400x270.jpg 400w, https:\/\/www.info01.it\/wp-content\/uploads\/2016\/12\/assistenza.jpg 500w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>Through its technical or through selected partners 01 Informatica Srl offers Hardware and Software Support:<\/strong><\/p>\n<p>The provided technical assistance services to our customers are performed either by telephone or through remote support, or at the customer offices, according to the type of problem and urgent intervention.<\/p>\n<p>In addition, our technicians will advise you to keep in good working order your wired or wireless network, switches and routers that enable client \/ server \/ Internet in your company. Also certified firewall realized with infrastructure LINUX.<br \/>\nSecure Sharing with defined access policies by the administrator on hard disk drives, printers, back-up resources and network, NAS, SAN, etc.<\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-first\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><div class=\"text\">\n<h3>Hardware Support<\/h3>\n<p>The increasing complexity of IT infrastructure and business needs require technical assistance on new concepts.<\/p>\n<p>The integration of services and high availability of IT systems have become priorities for companies, and are exactly what customers expect.<\/p>\n<p>The Maintenance Services based IBM hardware and software meet these requirements: it offers a portfolio of services designed to increase availability and reliability of IT infrastructure, achieve performance in line with business needs, simplify the management of computing environments and IBM multivendor.<\/p>\n<p>IBM Hardware Maintenance includes support for both IBM and non-IBM products and helps to optimize the availability of system resources through qualified and experienced.<\/p>\n<p>IBM offers customers predictive maintenance, preventive maintenance, identification of the source of the problem, problem determination and repair the hardware.<\/p>\n<p>IBM Hardware Maintenance Services can help you:<\/p>\n<ul>\n<li>Getting the right support for your hardware;<\/li>\n<li>Having a single point of reference for support for both IBM and non-IBM products;<\/li>\n<li>Minimize costly downtime and protect discontinuing operations;<\/li>\n<li>Accelerate recovery.<\/li>\n<\/ul>\n<div class=\"text\">\n<h4><a href=\"http:\/\/www.info01.it\/download\/IBM_ASSHW.pdf\">Hardware and Software IBM Maintenance Service Guide<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_2 1_2 fusion-one-half fusion-column-last\" style=\"width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><h3>Software Support<\/h3>\n<p>In any business of any size, the risk of an interruption of IT services is a very serious threat:<br \/>\nbusiness and business competitiveness are increasingly dependent on technology, which in turn evolves into an ever more complex.<\/p>\n<p>It is therefore essential to keep updated all the systems and applications, in particular, rely on professionals to streamline operations and resolve any problems promptly.<br \/>\n01 Informatica Srl offers the expertise and resources of a global team, available in both remote and on-site, and it is responsible for protecting customers with an efficient service.<\/p>\n<p>Services cover all software products from 01 Informatica Srl, helping organizations increase productivity, to preserve the business, save on costs. All updates of the law or improvements to programs, for example, are released completely free of charge.<\/p>\n<p>It&#8217;s a smarter way to make preventive care, protecting the infrastructure from threats and risks.<\/p>\n<div class=\"inner\">\n<p>&nbsp;<\/p>\n<div class=\"text\">\n<h4><a href=\"http:\/\/www.info01.it\/download\/TeamViewer_Setup_it.exe\"><br \/>\nDownload Remote Assistance Software (Windows)<\/a><\/h4>\n<\/div>\n<\/div>\n<div class=\"inner\">\n<p>&nbsp;<\/p>\n<div class=\"text\">\n<h4><a href=\"http:\/\/www.info01.it\/download\/TeamViewer.dmg\"><br \/>\nDownload Remote Assistance Software (Mac)<\/a><\/h4>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"border-bottom-color:#e0dede;margin-top:0px;margin-right:0px;margin-bottom:40px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.4;\"><h3>Hardware Statistic since 2014<\/h3><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: -80px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-first\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#3bafbf;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-ticket\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"10000\" data-direction=\"up\" data-decimals=\"0\">0<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Hardware Support opened tickets<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_5 1_5 fusion-one-fifth\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#3697c3;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-ticket\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"10000\" data-direction=\"up\" data-decimals=\"0\">0<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Hardware Support closed tickets<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_5 1_5 fusion-one-fifth\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#327ec7;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-hourglass-o\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"10\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">min<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Average time to escape the ticket<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_5 1_5 fusion-one-fifth\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#3c64ae;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-hourglass-o\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"100\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">H<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Total hours of telephone intervention\/remote technical hardware<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#305cad;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-hourglass-o\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"100\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">H<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Total hours of intervention with clients of technical hardware<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"border-bottom-color:#e0dede;margin-top:0px;margin-right:0px;margin-bottom:40px;margin-left:0px;\"><h1 class=\"title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.4;\"><h3>Software Statistic since 2014<\/h3><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: -80px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-first\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#3bafbf;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-ticket\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"10000\" data-direction=\"up\" data-decimals=\"0\">0<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Software Support opened tickets<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_5 1_5 fusion-one-fifth\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#3697c3;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-ticket\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"10000\" data-direction=\"up\" data-decimals=\"0\">0<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Software Support closed tickets<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_5 1_5 fusion-one-fifth\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#327ec7;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-hourglass-o\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"10\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">min<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Average time to escape the ticket<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_5 1_5 fusion-one-fifth\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#3c64ae;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-hourglass-o\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"100\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">H<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Total hours of telephone intervention\/remote technical software<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_5 1_5 fusion-one-fifth fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#305cad;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-hourglass-o\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"100\" data-direction=\"up\" data-decimals=\"0\">0<\/span><span class=\"unit\">H<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">Total hours of intervention with clients of software engineers<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:rgba(97,158,133,0);border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;background-color:#428bca;padding: 6% 6% 6% 6%;\"><div class=\"fusion-counters-box counters-box row fusion-clearfix fusion-columns-1\"><div class=\"fusion-counter-box fusion-column col-counter-box counter-box-wrapper col-lg-12 col-md-12 col-sm-12\" data-animationOffset=\"top-into-view\"><div class=\"counter-box-container\" style=\"border: 1px solid #619e85;\"><div class=\"content-box-percentage content-box-counter\" style=\"color:#ffffff;font-size:50px;line-height:normal;\"><i class=\"counter-box-icon fontawesome-icon fa fa-hourglass-o\" style=\"font-size:50px;\" aria-hidden=\"true\"><\/i><span class=\"display-counter\" data-value=\"10000\" data-direction=\"up\" data-decimals=\"0\">0<\/span><\/div><div class=\"counter-box-content\" style=\"color:#ffffff;font-size:13px;\">issued updates free of charge to customers for service since the beginning of 2014<\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div 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